This page, together with our Cookies Policy, sets out the terms and conditions on which we, Digital Algorithms Ltd, provide access to your account with us, through the website rova.pro.
ROVA® is software supplied to you to manage your service.
Please read these terms carefully before using this software. You must agree to be bound by these terms.
We reserve the right to change these terms from time to time by changing them on this page. We advise you to print a copy of these terms for future reference. These terms are only in the English language.
Use of any personal information submitted via the website is governed by our privacy policy and Cookies Policy.
By accessing any part of the website, you indicate that you accept our terms. If you do not accept our terms, please leave the website immediately.
1.1. Introduction:
ROVA Pro accounts provide a way for administrators to manage services.
1.2. ROVA Pro:
ROVA Pro is Software as a Service (SaaS) provided by Digital Algorithms Ltd. It is a portal through which authorised administrators manage services under their control.
1.3. Trade marks:
ROVA® has been granted UK trademarks in the following classes: 9, 25, 29, 30, 31, 32, 35, 39, 41, 42, 43 and 45 by the Intellectual Property Office.
1.4. Company details:
Digital Algorithms Ltd is a company registered in England and Wales with registered company number 08209840, whose registered office is at Wellington House, Tunbridge Road, Chew Magna, Bristol BS40 8SP, United Kingdom.
1.5. VAT number:
Our VAT number is GB 157 1116 30.
2.1. Website access:
Access to ROVA Pro is restricted to authorised personnel only. Organisations granted access to ROVA Pro must nominate a responsible officer who may authorise or restrict accounts for other users within the organisation. In any other instance, access to this site is prohibited.
2.2. Acceptance of terms:
By accessing any part of this site, you indicate that you accept these terms. If you do not accept these terms, you should leave the Website immediately, and you must not use this site again.
2.3. Revision of terms:
We may revise these terms at any time. You should check the website regularly to review the current terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at that time.
2.4. Responsibility:
You are responsible for making all arrangements necessary to have access to this site. You are also responsible for ensuring that no unauthorised persons access the Website through your Internet connection.
2.5. IP Address:
Access to this site is retricted to authorised IP addresses. You are responsible for making all arrangements necessary to provide Digital Algorithms Ltd with up-to-date IP addresses to arrange configuration of our physical firewall which is necessary to maintain security.
3.1. Account Holders
As a ROVA Pro Account holder you must agree to the following conditions in order to be permitted to use your account and manage any data presented to or received from any service user:
3.2 Capacity and age
You warrant that:
3.2.1 You are legally capable of entering into binding contracts with service users;
3.2.2 You are at least 18 years old;
3.2.3 You are financially solvent and no bankruptcy proceedings have been taken against you or your organisation; and
3.2.4 You acknowledge your responsibilities under EU-GDPR regulations and that you will cooperate with Digital Algorithms to address, in a timely manner, any issues that may arise in relation to your use of our services.
3.3. Your Details
You warrant that you will supply accurate and up-to-date of any professional details required to maintain your use of an individual account on this site. These details include, but may not limited to:
3.3.1. Your name
3.3.2. A valid and functionaing email address
3.3.3. Any other contact details enabling us to contact you for the administration of your account
3.4. Your Use of this site
In using this website to manage services, you warrant that:
3.4.1. You will at all times maintain a high level of professionalism in the use of any tools provided by this site
3.4.2. You will maintain all IG standards required of you through your own organisation
3.4.3. You will not reveal any Personally Identifiable Information that would reach any public facing website
3.5. Your relationship with service users
In the event that you enter into any contract or agreement with a Service User through this Website, you warrent that:
3.5.1. You will show any Service User, on request, evidence of your legitimate rights to offer services.
3.5.2. Any relationship established with a Service User will be undertaken exclusive of your contract or agreement with Digital Algorithms Ltd.
3.6. Information Governance:
Any ROVA Pro Account Holder must adhere to EU-GDPR regulations and therefore you warrent that you agree to comply with EU-GDPR regulations at all times.
We take security very seriously. You must agree to do the same.
4.1. Passwords
You must protect your password. You must adopt appropriate personal and organisational safeguards against loss or disclosure of your password or other details required for login or other functionality within the site.
This Website may process financial transactions between Service Providers and Service Users. As providers of the Website, Digital Algorithms Ltd shall not be responsible for the delivery of any product or service agreed between buyers and sellers. Any contract for the supply of products or services will take place directly between buyer and seller.
To undertake any financial transaction you must agree to:
5.1. Banking Details
Provide appropriate banking details
5.2. 3rd Party Payment Processing
We use regulated and market-leading payment processing companies in order to deliver secure payment processing transactions. Details of these systems are available upon request.
5.3. VAT Details
VAT registered service providers must provide VAT registration details.
6.1. Terms of permitted use
You may use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:
6.1.1. You must not misuse the Website (including by "scraping" or hacking).
6.1.2. Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 6.1 is prohibited.
6.1.3. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 6.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
6.1.4. You must ensure that our status as the author of the material on the Website is always acknowledged.
6.1.5. You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.
6.2. Limitation on use
6.2.1 Except as stated in paragraph 6.1, the Website may not be used, and no part of the Website may be reproduced without our prior written permission.
6.2.2 You must not disclose any information about this site to any 3rd party.
6.3. Reservation of rights
Any rights not expressly granted in these Website Terms are reserved.
7.1. Website availability
We try to ensure that the website is available twenty four (24) hours a day, but we do not undertake any obligation to do so, and we will not be liable to you if the website is unavailable at any time or for any period.
7.2. Information security
Transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk.
7.3. Scheduled outages
From time to time, updates and upgrades to the site will require temporary suspecion of service. We shall endeavour to provide advace warning to account holders, and upgrades will be scheduled at a time deemed to be the least disruptive to any live services.
7.4. Unscheduled outages
In exceptional circumstances, access to the website may be suspended temporarily at any time and without notice.
8.1. General
8.1.1. The services you present to the public may elicit feedback from Service Users. In any response to feedback received, ROVA Pro Account Holders must not include in any response content that:
8.1.2. breaches any applicable local, national or international law;
8.1.3. is fraudulent;
8.1.4. amounts to unauthorised advertising;
8.1.5. contains viruses or any other harmful programs;
8.1.6. contains any defamatory, obscene or offensive material;
8.1.7. promotes violence or discrimination;
8.1.8. infringes the intellectual property rights of another person;
8.1.9. breaches any legal duty owed to a third party (such as a duty of confidence);
8.1.10. promotes illegal activity or invade another's privacy;
8.1.11. gives the impression that they originate from Digital Algorithms Ltd; or
8.1.12. be used to impersonate another person or to misrepresent an affiliation with another person.
8.2. Use of Feedback
Any feedback or other content received or submitted through this site do not constitute advice from us. Responses and other content reflect your own opinions. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Responses or other content, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that anyone may encounter in any such materials.
8.3. Liability
You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Service User or any other third party arising out of or in connection with any Response or other content that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 8.
8.4. Disclosure to courts and authorities
You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Responses or other content in breach of paragraph 8.1 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
9.1. Third party websites:
Links to third party websites on this Website are provided solely for your convenience. If you use them, you leave the Website. We have not reviewed and do not control any of these third party websites. We are not responsible for these websites or their availability or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
9.2. Linking permission:
You may not link to or promote this Website (www.rova.pro) at any time.
10.1. General
Your use of and access to this Website including Functionality and Content provided by Digital Algorithms Ltd or user generated content posted by third parties is at your sole risk.
The website, functionality and content are provided for informational purposes only on an “AS IS” and “AS AVAILABLE” basis without any express or implied warranty of any kind, including warranties of merchantability, non-infringement, or fitness for any particular purpose.
Digital Algorithms Ltd makes no representations, warranties or guarantees as to the quality, suitability, truth, accuracy or completeness of the content. Digital Algorithms Ltd further makes no representations, warranties or guarantees that the quality and reliability of any information obtained from the website, functionality and/or content will meet your expectations and requirements, be virus-free, or perform error- and damage-free.
You assume all risk and responsibility for any loss or damage whatsoever to your computer system, data and business arising out of your use of this website, functionality and/or content.
11.1. General:
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these terms affects your statutory rights.
11.2. Exclusion of liability:
Subject to clause 11.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if forseeable, arising under or in connection with the Website (including the use, inability to use or the results of use of the Website) for:
11.2.1. any loss of profits, sales, business, or revenue;
11.2.2. loss or corruption of data, information or software;
11.2.3. loss of business opportunity;
11.2.4. loss of anticipated savings;
11.2.5. loss of goodwill; or
11.2.6. any indirect or consequential loss.
11.3. Limitation of liability:
Subject to clauses 10, 11.1 and 11.2, our total liability to you in respect of all other losses arising under or in connection with the Website or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £10.
11.4. Additional costs:
You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.
12.1. Grounds for termination:
We may terminate or suspend (at our absolute discretion) your right to use the Website immediately by notifying you in writing (including by email) if we believe in our sole discretion that:
12.1.1. you have used the Website in breach of paragraph 6.1 (License);
12.1.2. you have posted Responses or other content in breach of paragraphs 8.1 (Responding to Feedback);
12.1.3. you have breached paragraph 9.2 (Links to and from other websites);
12.1.4. you have breached any other material terms of these terms;
12.1.5. you have breached any contract between yourself and Digital Algorithms Ltd; or
12.1.6. a breach has occurred in any other contract which you rely upon to participate in this service.
12.2. Obligations upon termination:
Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.
13.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic.
We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event").
14.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
14.2.1. lock-outs, strikes or other industrial action;
14.2.2. civil commotion, riot, terrorist attack, invasion or threat of terrorist attack, war or threat or preparation for war;
14.2.3. fire, storm, flood, explosion, earthquake, subsidence, epidemic or other natural disaster;
14.2.4. impossibility of the use of railways, aircraft, motor transport, shipping or other means of public or private transport;
14.2.5. impossibility of the use of public or private telecommunications networks; and
14.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
14.3. Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.
15.1. Privacy Policy:
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms by this reference and is available here.
15.2. Other terms:
You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and your use of it.
15.3. Severability:
If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15.4. Entire agreement:
These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
15.5. No waiver:
Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
15.6. Assignment:
You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.
15.7. Headings:
The headings in these Website Terms are included for convenience only and shall not affect their interpretation.
16.1. These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of courts in England and Wales.
We are committed to protecting the privacy of all users of the Website, including those who access the Website or Service through any mobile application or other platform or device. Please read the following Privacy Policy which explains how we use and protect your information.
We are registered with the Information Commissioner's Office (no. ZA058544) under the Data Protection Act 1998. By visiting and/or using the Service on this Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.
1.1. To use this site you must be a registered user. As part of the regstration process some information about you including your name, contact details and other information necessary to set you up as a site user.
2.1. Your information will used to validate those parts of the Website that you may access and which functionailty you are permitted to use to deliver your service. We may use your information to provide you with status updates or other information. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service.
2.2. We may use your information to contact you for your views on the service and to notify you occasionally about important changes or developments to the website or the service.
2.3. Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.
2.4. Where you have indicated accordingly, you agree that we may also share information with third parties to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging e.g. SMS, MMS etc. and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.
2.5. If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in paragraph 7 below and/or amending your account profile accordingly.
3.1. The information you provide to us will be transferred to and stored on our servers which will be located within the European Economic Area, and may be accessed by or given to our staff and third parties who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy.
3.2. The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any Service Users that have placed a Booking with you so as to allow you to fulfill such a Booking.
3.3. If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please do so by amending your profile accordingly.
3.4. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
3.5. We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of Providers or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.
4.1. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
4.2. Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. You must not share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.
4.3. The transmission of information via the internet is not completely secure. Although we take steps to protect your information, we cannot guarantee the security of data transmitted to the Website via the internet; any transmission is at your own risk. Once we receive any data, we use strict procedures and security features to try to prevent unauthorised access.
5.1. You have the right to see any information we hold about you and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in paragraph 7 below.
6.1. Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.
7.1. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to "ROVA Pro", Digital Algorithms at Wellington House, Tunbridge Road, Chew Magna, Bristol BS40 8SP.
